The AVS Journal
Understanding Hosting for Your Matterport Tour
A Matterport tour's capture and its ongoing online availability are separate parts of the service. Before booking, confirm how long the tour will be hosted, who manages it and what happens if you need it after the included period ends.
Confirm the included hosting period
The AVS service listing currently describes Matterport with six months of hosting for the stated property scope. Confirm that scope and the applicable terms when booking. Do not assume that the capture fee means permanent availability or that an extension has a particular price without a current quote.
Identify who manages the live experience
Ask who supplies the share link, handles corrections and receives requests to extend or end hosting. Keep those details with the property marketing files. If an agency team changes or the listing remains active longer than expected, a clear contact and service record make it easier to avoid an unexpected interruption.
Plan for the end of the marketing period
Decide whether the tour is needed only for the active listing or for an agreed later use. Confirm usage rights and availability separately. A link saved in a brochure or old email may outlast the hosting arrangement. Review distributed links when the property's status changes and ask what options are actually available.
Example: a listing extending beyond the initial period
An illustrative agent could check the tour's end date well before it expires and request current extension terms if the listing still needs it. That is more reliable than discovering an unavailable link in a property page after the hosting period has ended.
Hosting questions to document
- What period and property scope are included?
- Who manages the link and support requests?
- What are the current extension options and costs?
- What happens to shared links when hosting ends?
Frequently asked questions
Does owning the listing mean owning the hosted tour indefinitely?
Not automatically. Confirm the agreed usage, management and hosting terms instead of assuming capture, ownership and ongoing availability are the same arrangement.
Can the tour be transferred or downloaded?
Options depend on the platform, account arrangement and service agreement. Ask AVS about the specific requirement before booking rather than assuming a transfer or offline version is included.
Platform reference: Matterport’s real estate tour overview.
