The AVS Journal
What to Ask Before Booking a Zillow Tour
Before booking a Zillow tour, confirm the property's scope, required preparation, delivery workflow and how the finished experience will be shared. The platform name alone does not define which rooms, associated assets or ongoing arrangements are included in an AVS booking.
Describe the property accurately
Provide approximate size, number of levels, occupancy and any detached or separately accessed spaces. Identify the rooms you expect to include and any restrictions on entry. A simple apartment and a property with several buildings can require different planning even if both requests are described as one tour.
Clarify the deliverables
Ask what the current service includes, what information is needed for publication or sharing, and whether associated floor-plan outputs are part of the agreed package. Confirm expected timing and review steps. Keep platform capabilities separate from the actual booking: a feature promoted by a platform is not necessarily included in every provider's service.
Understand sharing and later changes
Ask who receives the link, how it should be used on the intended listing destination and whom to contact if details change. Discuss any relevant hosting or availability terms and the effect of a future property change. Avoid assuming that every correction is a text edit or that every destination handles tour links the same way.
Example: a two-level home with a separate studio
An illustrative booking inquiry should mention both levels and the studio's separate entrance, then ask how each can be included. That gives AVS a useful basis for scope and pricing. Omitting the studio until capture day can lead to a mismatch between expectations and the service arranged.
Questions to settle before booking
- Which rooms, levels and separate areas are included?
- What preparation and access are required?
- What deliverables and review process are included?
- How will sharing, hosting and later changes be handled?
Frequently asked questions
Is a Zillow tour the same as a video file?
No. It is an interactive viewing experience rather than a conventional edited film. Confirm the actual share and delivery options for your project.
Can I book without knowing the final listing destination?
You can discuss the project, but naming the intended destination early helps AVS confirm how the finished tour should be delivered and used.
Platform reference: Zillow’s official 3D Home overview.
