The AVS Journal
A Practical Matterport Tour Review Checklist
Review a Matterport tour by checking the actual shared experience, not just a single attractive view. Verify property details, navigate the included spaces and inspect privacy before approval, then report issues with enough location detail for AVS to identify them.
Confirm identity and agreed coverage
Check the property identifier and compare included rooms, levels and separate spaces with the booking scope. Note unexpected omissions or labels. An excluded room should not be confused with an error if its exclusion was agreed, but viewers may still need context to understand the coverage.
Navigate as a first-time visitor
Try moving between the main living area, bedrooms and other included levels. Identify points where orientation becomes confusing. Test the share link on a phone and a larger screen. Do not assume that a view working in an internal review screen guarantees the same experience through the link buyers will receive.
Check privacy and presentation
Inspect mirrors, visible documents, screens and reflections of people. Review any labels and compare the presentation with current property conditions. Describe each concern by room and viewpoint, and ask which corrections are possible. Some issues may require new capture rather than a simple change to the finished tour.
Example: identify a navigation concern precisely
An illustrative note could explain that moving from the upstairs landing toward the second bedroom is unclear, identifying the relevant view. That gives the team a specific experience to investigate. A general statement that the tour 'feels wrong' leaves both the location and desired improvement uncertain.
Final tour review
- Verify identity, labels and included spaces.
- Navigate all included rooms and levels.
- Inspect private information and reflections.
- Test the share link and consolidate specific feedback.
Frequently asked questions
Should I test on more than one device?
Yes, where practical. A phone and a larger screen can reveal different usability or readability issues in the experience buyers will use.
Can changes be requested after approval?
Ask AVS about the process and scope. Review carefully before distribution because some changes may involve additional work or new capture.
Platform reference: Matterport’s real estate tour overview.
